Job Description

Job Title : Customer Operations Controls & Guardrails Assistant Manager Work Location : Uniops Bangalore ABOUT UNILEVER: Be part of the world\'s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life - giving us a unique opportunity to build a brighter future. Every individual here can bring their purpose to life through their work. Join us and you\'ll be surrounded by inspiring leaders and supportive peers. Among them, you\'ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we\'ll work to help you become a better you. ABOUT UNIOPS: Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit. BACKGROUND iOps is a global transformation programme which is fundamentally changing the way we run our operations to unlock growth and deliver superior Customer Experience. The programme delivers business outcomes by transforming operational processes, leveraging technology and implementing a future-fit organisation design. The UniOps organisation is rapidly deploying the new Integrated Operations (iOps) model consistently across the globe. The transformational new way of working for all of Unilever\'s markets based around the Run, Power, grow principle will see iOps as the operational engine for sustainably \'Running\' the business into the future. With three lead objectives (Enhance User Experience, Unlock value and Improve Efficiency, Capital and Controls) the iOps transformation both during implementation and then in the future-state \'run\' organisation will rely on excellent execution of transforming current ways of working across all pillars (process, technology and organisation) as we transition work and then continuously improving the performance management of day-to-day delivery at scale in partnership with our 3rd-party delivery-partners The acceleration of iOps has bought forward the opportunity for this exciting role to lead Controls agenda with our partners. MAIN PURPOSE OF JOB: This is an exciting opportunity to play asupporting role intheiOpstransformationjourneybyensuringfinancialcontrols remain intact and robust throughout the transition intothe new operating model. Therole is responsible for: Ensuring process changes during transition and throughout BAU operations is able tosupport effective controls Leading any audit of financial controls that are within the scope of IOPS Ensuring control culture is robust within the PDG and partner team KEY ACCOUNTABILITIES: The Customer Operations Controls and Guardrails Assistant Manager will be the focal point who will ensure that financial and operational controls are embedded into the operations. The following are the key accountabilities of the role: Owns transition & execution of financial controls Ensures completeness and execution clarity of controls to be transferred with any scope of work Provides support to country controls team in navigating the transition. Ensures consistent execution of GFCF in operations. Partners with controls experts across the globe: Process Excellence, Control Service Center, GCAD, MCO Controllers network, and Risk Managers for alignment on controls process expectations. Participates in community of practices for Controllers and PPDN custodians for controls projects, insights, benchmarking and cross-pollination. Executes initiatives (automations and process improvements) for better financial controls application and visibility in operation Lead discussions on integration of access management and IT controls within E2E operations Drive analytics driven controls health monitoring Leads Financial Audit, Corporate, and SOX audit Initiates conversations with MCO to ensure E2E compliance across Partner and Unit Leads documentation compliance for financial controls, and generates reporting solutions for controls in order to support MCO and OC compliance Ensures closure of any CDR memos and gaps identified from audit engagements Drives operational controls with partners Expert resource that challenges and ensures effective operational controls are in place in partner operations. Drives framework and initiatives for strong and visible operational controls. Ensures guardrails are effective and relevant - i.e. Business Rules are up to date, process validations in operations are effective to detect even small issues, SOPs are complete and up to date, BCP plans are up to date and relevant. As a member of iOps Transition and Operations, you will play a key role within the iOps organisation to connect into the Design Authority (Process, Technology and Organisation) and GCAD to ensure financial controls are implemented correctly in the new operating model. EXPERIENCE & QUALIFICATIONS REQUIRED: Must Have Audit / Controller experience Good level of understanding of the financial control framework. Business acumen and customer centric mindset E2E function agnostic integrator (non-silo mentality) Demonstrable Agile mindset and capabilities Ability to drive change Operational Excellence experience Holding people accountable (peers, leaders and external stakeholders) and strong personal accountability for delivery Team leadership experience Desirable Successful history of Business Partnering within or to a Country/Function. Experience with Power BI, Tableau, or other analytical tools Operational experience in one or more process areas Demonstrable capabilities in creating and managing strong senior relationships, including excellent presentation, influencing and communication skills Complex project management experience Strong English language skills written and spoken Yellow/Green Belt Accreditation KEY INTERFACES :- The role will interface with the following key stakeholders amongst other: PMU and Country iOps Leadership Central iOps/UniOps Leadership Our Partners Operational and Executive leadership GCAD Country Controller and controls custodian network Procurement, HR and Finance Business (as applicable) At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes use your energy to make the world a better place. As you work to make a real impact on the business and the world, we\'ll work to help you become a better you!

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