Job Description

About Vance Vance is a game-changing global neobank aimed at creating a seamless banking experience that transcends borders. We are backed by influential venture capitalists like Hummingbird Ventures, Y Combinator, Global Founders Capital, Soma Capital, and are on a mission to simplify global banking as easily as booking an Uber. At our core, we\'re building a platform to be a one-stop-shop for banking across boundaries, making it effortless for customers to access banking and financial products in any country. We\'re a diverse, dynamic team of 25, operating with the energy of a startup and the agility of a sports team. With innovation, hustle, and collaboration at our core, we\'re connecting banking infrastructure around the globe to build a unified human-first experience for everyone, regardless of where they are on the globe. Discover more about our work, our ethos, and our vision on our website, Vance . About The Role At Vance, the heart of our mission lies in ensuring a seamless, fulfilling experience for our global user base. As a Customer Operations Associate, you embody this mission by serving as the linchpin between Vance and its users. In this dynamic role, you\'ll be merging the proactive, relationship-building elements of customer success with the detail-oriented, process-driven aspects of operations. Through your efforts, users won\'t just find solutions; they\'ll find trust, understanding, and a financial ally in Vance. What You\'ll Own Guide users through their Vance journey, ensuring every touchpoint, be it problem resolution or proactive engagement, solidifies their trust and satisfaction. Handle operations across our core product lines. Your attention to detail and operational acumen guarantees users enjoy a seamless experience every time. Engage with both internal teams and external partners. Your role will be important in crafting solutions that benefit our users and support Vance\'s vision. What We Need 0-2 years of experience in a customer-centric role, preferably within the Fintech or Payments industry. Stellar communication skills, always ensuring clarity and warmth in every user interaction. A proactive mindset and a relentless commitment to enhancing the user experience at every turn. Who You Are A holistic professional who recognises that customer success is as much about relationship-building as it is about problem-solving. Self-driven, adaptable, and able to juggle multiple responsibilities in a dynamic startup environment. Passionate about fintech and eager to play a key role in Vance\'s mission and growth trajectory. A natural collaborator, understanding the importance of aligning with both internal teams and external partners to achieve common goals. Additional Information Location: In-Person, Bangalore Shift: UK timings Preferred Background: Experience in customer support or customer success within fintech or payments, with an emphasis on operational tasks.

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