Customer Onboarding & Support Executive

Year Surat, Gujarat, India

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Job Responsibilities (but not limited to):

Client Onboarding: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform.
Needs Analysis: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly.
Training: Provide comprehensive training to clients on using our products and services effectively.
Support Services: Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction.
Relationship Building: Build strong relationships with clients, becoming a trusted advisor for their ongoing needs.
Product Knowledge: Maintain an in-depth understanding of our products and services to offer expert advice and support.
Feedback Gathering: Actively gather client feedback and communicate insights to the product and development teams for continuous improvement.
Troubleshooting: Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions.
Documentation: Maintain accurate records of client interactions, issues, and resolutions in the CRM system.

Requirements:

Bachelor\'s degree, Technical Degree shall be preferred.
Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding.
Strong technical acumen to understand software products and effectively troubleshoot issues.
A passion for delivering exceptional customer service and building lasting relationships.
Proven ability to identify, analyze, and resolve problems in a timely manner.
Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs.
Ability to collaborate effectively with cross-functional teams.
Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred

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