Job Description

Job Responsibilities (but not limited to):

Client Onboarding:

Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform.

Needs Analysis:

Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly.

Training:

Provide comprehensive training to clients on using our products and services effectively.

Support Services:

Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction.

Relationship Building:

Build strong relationships with clients, becoming a trusted advisor for their ongoing needs.

Product Knowledge:

Maintain an in-depth understanding of our products and services to offer expert advice and support.

Feedback Gathering:

Actively gather client feedback and communicate insights to the product and development teams for continuous improvement.

Troubleshooting:

Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions.

Documentation:

Maintain accurate records of client interactions, issues, and resolutions in the CRM system.

Requirements:

Bachelor's degree, Technical Degree shall be preferred. Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding. Strong technical acumen to understand software products and effectively troubleshoot issues. A passion for delivering exceptional customer service and building lasting relationships. Proven ability to identify, analyze, and resolve problems in a timely manner. Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs. Ability to collaborate effectively with cross-functional teams. * Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred