Customer Onboarding & Support Executive
Job Description
Roles & Responsibilities
• New customer onboarding
• Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
• Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.
• Self-motivated and be team player.
• Maintain policies and procedures when working with clients and provide appropriate information.
• Collaborate with team members on knowledge transfer, procedures, and standards.
• Maintain accurate records of daily communications and issues resolve
Requirements
• Strong verbal and written communication skills in English & Local language
• Good computer knowledge.
• Self-motivated and a team player.
• Excellent attendance and punctuality.
• Excellent customer service skills.
• Laptop with stable Internet Connection and Mobile Handset to operate company number
• Preferable language English, Teulugu and preferrable if candidate knows multiple south language
Job Type: Full-time
Pay: ?20,000.00 - ?30,000.00 per month
Benefits:
• Health insurance
• Paid sick time
• Provident Fund
Schedule:
• Day shift
Experience:
• Tech Support: 1 year (Required)
Language:
• Telugu (Required)
• English (Required)
Location:
• Andra, Andhra Pradesh (Required)
Work Location: Remote
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Job Detail
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Job IdJD3552636
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAndra, AP, IN, India
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EducationNot mentioned
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ExperienceYear