Acquire your set of customers and manage the initial incubation processes to understand
the flow of acquisition and incubation
Activate your set of customers through high impact at the time of acquisition & using
scalable mechanism
Use scalable resources for acquisition and updating newer version of the app in long run
Drive recency of the customer and make sure customers are transacting in our platform
Own overall relationship with assigned customers, which include: Increasing product
adoption, ensuring retention, satisfaction and success.
Establish an emotional connection with each assigned customer and drive continued
value of Jumbotail products and services.
Program manage any escalations related to assigned customers.
Work with customers to establish critical Issues or Issue patterns and aid the customers by
scalable fashion.
Own Jumbotail business transparency to the assigned customers.
Work to identify & develop opportunities to other business team to increase the share of
wallet of the customer
Build a culture of customer point of view in all the business discussion
Advocate customer needs/issues cross-functionally.
Develop, prepare, and nurture customers for Jumbotail & Government policies and legal
aspects.
Rocket
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