Graduate in any discipline (Law, Business, Commerce preferred)
Internship Type:
Full-Time, Office-Based (In-person)
Duration:
3 months
About LawCrust:
At
LawCrust
, we don't just practice law -- we reimagine how legal solutions are delivered in the modern world. Founded with the vision to break barriers between law and innovation, we've grown into a
multi-disciplinary consulting powerhouse
that blends legal expertise with the worlds of
finance, technology, and business strategy
. Whether you're an individual seeking legal clarity or a company navigating complex regulations, we are here to simplify the legal journey.
We take pride in being
client-first and future-focused.
Our dynamic team of legal professionals, tech specialists, and business consultants work together to solve real problems , not just with legal paperwork, but with proactive advice, powerful tools, and strategic thinking. From
litigation support and legal documentation
to
risk analytics and corporate consulting
, LawCrust is where legal intelligence meets business excellence.
What sets us apart is our commitment to
accessibility, empathy, and innovation.
We believe the law shouldn't feel intimidating -- it should feel empowering. That's why we're building a culture where technology supports transparency, communication drives action, and every client feels heard. At LawCrust, we don't just resolve disputes --
we build trust, drive clarity, and deliver peace of mind.
Internship Overview:
The
Customer Grievance Officer Intern
is not just a support role -- it is the
heartbeat of our client care ecosystem.
Every interaction with a concerned client presents an opportunity to represent the values that define LawCrust:
responsiveness, empathy, integrity, and trust
.
As an intern, you will play a
critical role in shaping client perception
by acting as a listener, investigator, problem-solver, and advocate -- all rolled into one. You'll gain a front-row seat to the real-world workings of a legal service firm and learn how customer-facing operations intersect with backend legal, tech, and compliance teams.
This internship is ideal for individuals who want:
A
comprehensive learning experience
that blends client service, legal awareness, and operational efficiency.
Exposure to a
real-time problem-solving environment
with guidance from experienced mentors.
To build a
career foundation in legal-tech, compliance, service management, or legal operations
.
During this internship, you'll be empowered to:
Lead conversations
with clients confidently, even under pressure.
Analyze
grievance data for trends and long-term process improvement.
Collaborate
across departments to drive results and resolution.
The skills you acquire here will not only prepare you for future roles in legal and customer service domains but will also sharpen your
analytical thinking, emotional intelligence, and decision-making abilities
-- key qualities for any impactful professional.
Roles & Responsibilities
1. Frontline Complaint Handling
Receive and document client grievances via multiple channels: calls, emails, walk-ins.
Acknowledge receipt of complaints promptly and professionally.
Understand the client's issue in-depth using empathetic listening and active questioning.
Serve as the bridge between the client and internal teams.
2. Issue Investigation & Root Cause Analysis
Categorize the type and severity of each complaint.
Identify patterns and underlying issues using structured investigation techniques.
Collaborate with legal, customer support, and technical departments to gather facts and supporting data.
Propose actionable resolutions based on company policies and client expectations.
3. Documentation & Reporting
Log each grievance in the internal complaint management system with complete details.
Maintain a record of response timelines, resolution steps, and final outcomes.
Create daily and weekly reports for internal review and performance tracking.
Assist in audit trails by ensuring data accuracy and timely updates.
4. Policy Compliance & Quality Assurance
Ensure that each grievance is handled as per LawCrust's operational guidelines and regulatory frameworks.
Identify red flags and escalate serious or unresolved issues to supervisors or legal counsel.
Suggest updates to SOPs and help draft internal documentation like response templates, FAQs, and policy briefs.
5. Post-Resolution Client Engagement
Follow up with clients post-resolution to assess satisfaction levels.
Collect feedback to measure the effectiveness of grievance handling.
Recommend improvements to enhance the overall client experience.
Learning Outcomes:
Client Communication Mastery:
Learn to handle sensitive and high-pressure interactions with empathy and professionalism.
Conflict Resolution:
Develop skills to defuse difficult conversations and navigate complex concerns.
Legal Service Insight:
Understand the intersection of client service and legal operations.
Operational Excellence:
Learn the workflow of a fast-paced, service-driven legal firm.
Cross-functional Exposure:
Work closely with teams across legal, IT, HR, and service operations.
Who Should Apply?
Fresh Graduates (0-1 year experience)
looking to enter client servicing, legal operations, or customer experience roles.
Degree holders in
Law, Business Administration, Commerce, Psychology, or related fields
.
Strong communicators with excellent command over
English
and
Hindi/Marathi
.
Emotionally intelligent individuals who can
listen actively
,
analyze deeply
, and
respond empathetically
.
Organized multitaskers who can work under pressure and meet deadlines.
Preferred Skills (Not Mandatory but a Plus):
Experience with CRM or grievance management software
Knowledge of customer service metrics (TAT, CSAT, FCR)
Basic understanding of legal processes and consumer protection laws
Prior internship or volunteering experience in service, legal aid, or public-facing roles
Perks & Benefits:
Certificate of Internship
from LawCrust
Letter of Recommendation
for top performers
Mentorship
by senior professionals in legal and customer service teams
Free Skill Development Workshops
on communication, compliance, and operations
Career Pathway
into a permanent role post-internship (based on performance)
Networking Opportunities
with professionals across departments
Work Environment & Shifts:
This is an
on-site
role at our
Nerul (Navi Mumbai)
office.
Shift timing:
Morning/Evening/Night shifts
based on business requirements
Professional and supportive office culture with a focus on learning and growth
How to Apply
Ready to make your mark in a professional, fast-paced, and people-focused role?
Email your updated resume to:
hr@lawcrust.com
Subject Line:
Application for Customer Grievance Officer Intern ,Nerul Office
Your Voice Can Make a Difference
At LawCrust, we don't just resolve complaints ,we
build relationships
. Join us as a
Customer Grievance Officer Intern
, and help us shape a future where every client feels heard, respected, and valued.