Job Description

About Value Research IndiaValue Research is ubiquitous in most investors journeys. Be it the data you read on prestigious media outlets such as Bloomberg or Economic Times to check investment information on several fin-tech players like ETMoney, Groww or PayTM Money, Value Research is the source for all things investment in India. Knowingly or unknowingly, most investors have consumed our information, as a vast majority of investment data published in the Indian media carries the credit Source: Value Research.Value Research - a nearly three-decade-old investment content and research company based in Noida and with a small presence in Mumbai, Chennai and Kolkata -- is privately-held and wholly owned by Dhirendra Kumar. It is one of Indias pioneering publications and among the first finance websites to help simplify the seemingly complex world of investing.To know more about our magazines, go to and .Check out our twitter handles@dhirendra_vr/ @ValueResearch / @VROStocks/ @VR_TheSourceOur GoalAt the cross-section of content, data and technology, we exist to help investors invest wisely and achieve their financial goals.What we doA. Retail Products and Services\xc2\xb7 Offer investment advice, analysis and information through and print publications like Mutual Fund Insight and Wealth Insight.\xc2\xb7 Offer fundamental research-based stock recommendations through our equity research service called Value Research Stock Advisor\xc2\xb7 Offer mutual fund analysis and investor portfolio advisory service calledB. Institutional Products and ServicesData, analytical and content services. Our clients include leading banks, brokers, Mutual Fund Distributors, Leading fin-tech and media companies.:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist The successful candidate will be responsible for managing customer relationships, ensuring customer satisfaction, and identifying opportunities to increase revenue growth and customer retention.Responsibilities:Own the customer relationship and ensure all aspects of it are managedResolve any customer issues quickly or escalate them to the appropriate levelIdentify process and procedure improvements to increase efficiencies and improve the customer experience.Identify opportunities to enhance revenue growth and customer retentionCommunicate the "voice of the customer" internally and externallyManage the escape/crisis management process and communicate delivery or quality issues to customersEnsure compliance with customer contractual obligationsParticipate effectively in a team environment that promotes the company's goals and objectivesCompetencies:Intellectually sharp, analytical and critical thinker, capable and agile. Consistently challenges and improves thinking / decision-making capabilities of the team.Must be assertive in developing and applying structure and process where it may not exist today.Ability to manage ambiguity and effect change in situations of limited direct responsibilityAction and Result Orientation - High energy, drive and sense of urgency. Consistently delivers top performance.Personal Accountability - Owns actions and results; keeps commitments.Process :AssessmentInterview roundOps round (optional)HR roundRequirementsGraduate/Undergraduate (Commerce background preferred) with Minimum 1 year of experience in International Voice/Email/chat Blended Inbound/Outbound process.Knowledge of Mutual funds/Stocks or Experience in the same/similar sector.Fluent in Hindi and English. Excellent communication skills.Customer Obsession, High level of empathy for customersStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesAbility to multitask, prioritize, and manage time/pressure effectivelyLocation : Delhi/NCRPosition - Customer Experience SpecialistEmployment type - Full-timeJob function - Customer Experience / OperationsIndustries - FinanceTimings - 9.30am to 6.30pmWork from Office - 5 days.Work from Home - Flexible Half day Saturday - Sunday offBenefitsopportunity to own the customer relationship and satisfactionoffering a competitive salary and benefits package, along with opportunities for professional development and growth within the company.If you are passionate about customer service and enjoy working in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity.

Value Research India Private Limited