Customer Experience Manager
Year Cannanore, Kerala, India
Job Description
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- Ensure that vehicles are repaired as per RO verbatim and instruction.
- Undertake diagnosis & repairs on vehicles with electromechanical systems under guidance from CoTEK.
- Assist CoTEK to resolve complex problems.
- Assist CoTEK in making technical reports to be submitted to M&M.
- In case any extra repair needs to be done, inform Floor Controller and take his concurrence before doing the same.
- Share best practices / important observation with the team in meetings.
- Ensure high quality of work and care for customer's safety to improve customer satisfaction.
- Minimize repeat repair.
- Ensure all the SOPs are adhered during diagnosis and repair.
- Keeping the workstation clean and tidy thereby ensuring high level of housekeeping (3S).
- Health insurance
- Provident Fund
- Day shift
- Commission pay
- Performance bonus
- Yearly bonus
- Bachelor's (Preferred)
- total work: 1 year (Preferred)
- Sales: 1 year (Preferred)
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Job Detail
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Job IdJD3344917
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCannanore, Kerala, India
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EducationNot mentioned
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ExperienceYear