Job Description

Who we areTogether, we\'re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It\'s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world\'s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization\'s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we\'re always looking for new ways to continue making a difference, and new people to make a difference with.How you\'ll spend your day

• Building trustworthy relationships with customers, considering the various cultural backgrounds.
• Streamlining and following all processes in order to obtain an optimal support/service.
• Coordinating and participating TCs with customers.
• Weekly follow up meeting with Account Sales Manager to promote long pending issues.
• Dealing with complicated issues such as complaints, long pending requests, sensitive customers etc.
• Responsible for filter in and submitting of technical requests.
• Filter in of technical requests under his ownership to ensure qualitative service provided to the customers in a timely manner
• Coordinate between the BUs and AMs/ customers on technical requests on a weekly/ daily basis.
• Filter out and response to customers on SR under ownership to ensure qualitative service provided to the customers.
• Close follow-up on pending service requests, in order to get a complete and accurate answer.
• Coordinate between the BUs and customers on technical requests on a daily basis.
• Back up of other team members according to predefined decision.
• Initiation of new high level ideas to be used as a service/ marketing tool to further improve the service and create an ongoing service discussion with customers and AMs.
• Responsible for sending customer notifications.

Your experience and qualifications

• MSc in life sciences / chemistry / biology or other relevant field - advantage
• 2-3 years of professional experience in Customer Experience/ Quality assurance /Quality control/Regulatory affairs pharmaceutical- must
• MS office skills (e.g., excel and power point) - must

SKILLS:

• Highly motivated
• Customer focused
• Proactively thinking
• Analytical thinking
• A team player
• Influencing without authority
• Problem Solving
• Judgment and decision making
• Attentiveness
• Good Communication skills
• Time Management- Job Task Planning and Organizing
• Goal Oriented Focus
• Willingness to Learn

Reports ToAssociate Director Customer ExperienceAlready Working @TEVA?If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.Teva\'s Equal Employment Opportunity CommitmentTeva Pharmaceuticals is committed to equal opportunity in employment. It is Teva\'s global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Teva Pharmaceuticals