Job Description

Responsibilities -

? Responding promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and timely information is provided.

? Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.

? Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.

? Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.

? Collaborating with other departments to address customer needs and continuously improve the overall customer experience.

? Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.

? Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.

? Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.

? Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.

Qualification - Graduation is mandatory

Excellent communication skills in Hindi and English is must

Job Types: Full-time, Fresher

Pay: ?300,000.00 - ?400,000.00 per year

Benefits:

• Provident Fund

Shift:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person