Job Description

:ABOUT THE ROLE AND TEAMThe Knot Worldwide is looking to add Customer Experience Reps to our growing department. You will partner with our team members that focus on Couple Support, Registry and/or Stationery both in local TKWW offices as well as remote locations, to help our customers have the best experience using our products across all of our Brand websites. Strong communication, attention to detail, and quick problem-solving skills are a must.RESPONSIBILITY:

• Accurately and efficiently answer all emails within 24 hr SLA
• Have an understanding of the significance of providing great customer service and adhere to high standards at all times
• Maintain a high productivity level, after training, to best serve our customers in a timely fashion
• Communicate thoroughly with customers, tech teams and other team members
• Problem-solve technical questions and issues that customers may have and work cross-departmentally to resolve them
• Assist difficult customers or situations with a calm and professional demeanor
• Continually learn new products and stay up to date with product releases to more accurately assist clients that contact us

SUCCESSFUL CANDIDATES HAVE:

• Fluent in English & Hindi
• Basic knowledge and fluency of MS Excel and Internet
• Fast learner and multi-tasker
• Execution of work in a timebound manner
• Technical troubleshooting - identifying site issues and determining short term user solutions
• Team player with a positive attitude to help drive team targets
• Attention to detail

About Us:At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!WHAT WE LOVE ABOUT YOU:You Dream Big. You iterate and experiment to drive innovation.You Love Our Users. You keep our global community at the center of everything you do.You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.You Hustle Every Day. You favor urgency and own your outcomes.You Win Together. People are at the heart of our success and you play as a team.WHAT YOU LOVE ABOUT US:We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the office. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people. TKWW's approach to the future of work: We embrace a remote culture and empower our employees to work wherever they feel most productive. To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Boston, MA; Delhi, India; Galway, Ireland; London, England; Madrid, Spain; New York, NY; Omaha, NE; Portland, OR; and Washington, D.C.--US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.U.S. Applicants: If you are a resident of California, Colorado, Washington State or New York City, please email to request your state-specific job description. In the subject line, please add the specific job title of the role you are applying to. Please also be sure to specify your state of residence.About the Team:WHAT WE DO MATTERS:Here at The Knot Worldwide, we believe in doing work that matters. In more than 16 countries around the world, The Knot Worldwide's leading family of brands-including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more-help people take celebration planning from inspiration to action. When you join our global team, you\'ll be a part of a diverse group of individuals passionate about serving and enabling our communities to celebrate the moments that make us.

The Knot Worldwide