Job Description

: Customer Experience Executive

Company Overview: Theater is a leading fashion brand offering a diverse range of fashion, footwear, and accessories across multiple categories. Our dynamic team is dedicated to driving innovation and excellence across all facets of the business.

Position Overview: We are seeking a Customer Experience (CX) Executive to manage customer interactions across email, phone, and social media. In this role, you will address inquiries, resolve issues, and work closely with internal teams to ensure a seamless and positive experience for our customers.

The ideal candidate should have

Strong communication skills, both written and verbal, with the ability to engage customers professionally.

Exceptional attention to detail and the ability to prioritize and manage multiple tasks efficiently.

A proactive, problem-solving approach with the ability to follow through and resolve customer issues.

Ability to analyze customer feedback and work collaboratively with teams to implement solutions.

Comfortable working with Google Docs and Spreadsheets.

Prior experience is not required; however, a positive attitude and eagerness to learn are essential.

Application Process: Interested candidates can directly apply or send their CVs to careers@theater.xyz with the following subject line:

•"Customer Experience Executive CV "•

Theater is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From ?18,000.00 per month

Work Location: In person