Job Description

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team's mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

As an Infrastructure Customer Engineer in Azure Customer Experience (CXP) Growth & Innovation, you will directly engage with Software companies & Start-ups to translate their business requirements into secure, scalable and reliable data solutions using Microsoft Azure services. You'll work across a range of scenarios including cloud-native solutions, single-tenant solutions transforming into multi-tenant solutions, and solutions migrating to Azure from premises or competitive clouds. We are driven by the customer's choice; you will be responsible to help and guide the customers to extract value from Microsoft Azure services, third party services, and open-source technologies. This opportunity will allow you to drive and influence customer experiences that unlock emerging opportunities and hyper growth for Microsoft Cloud to transform customers into fans. This position allows up to 100% work from home. Responsibilities
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• Conduct architectural design sessions and reviews to advise start-ups on Infrastructure strategies and architectural best practices. Translate business goals into technical needs with knowledge of Software companies and subscription-based business models.
• Drive early adoption of new Azure services and open source technologies.
• Help customers and partners stay current with best practices by sharing content via multiple forums. Identify content improvement or troubleshooting guides.
• Maintain knowledge of the latest Microsoft Azure and open-source innovations to conduct experiments and drive product improvement. Share knowledge through solution documents, technical communities, self-help solutions and training.
• Interact daily with other Microsoft engineers to provide technical action plans and take ownership of escalations. Partner with various Azure engineering domain experts to scope and build modules, tools and proof of concepts.
• Collaborate with the relevant product and business groups on how customers use the product. Understands and identifies gaps in customer scenarios and product limitations. Provides details to the product and business groups on customer product experience and usage. With minimal supervision, acts as a voice of customers (VOCs) to inform product and business groups on customer product experience and usage.


Qualifications
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• Bachelor's Degree in Engineering, Computer Science, or related field
• 4+ years experience in software industry experience related to technology OR equivalent experience.
• 3+ years experience working with Azure specific solutions and infrastructure, including experience in Azure Security principles and solutions, containerization technologies, and Identity solutions in Azure




Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.