Job Description

About Us:PyjamaHR is the world\'s Best FREE applicant tracking system (ATS) and recruitment software. It transforms the recruitment process by reducing the effort and the time taken for each task in the hiring lifecycle.Our collaborative environment will help you interact closely with our experienced team, fostering mentorship and knowledge exchange that will significantly contribute to your career growth in the tech industry. Join us to be a part of the journey!Key Responsibilities:

• Assist in managing customer inquiries through various channels, including phone, email, and chat.
• Help resolve customer issues and escalate complex cases to senior team members.
• Provide accurate and timely responses to customer questions and concerns.
• Collect and analyze customer feedback from surveys, reviews, and other sources.
• Identify trends and common issues to provide insights for improvement.
• Prepare reports on customer satisfaction metrics and present findings to the team.
• Assist in mapping the customer journey and identifying pain points.
• Conduct follow-up calls or surveys to gather additional customer feedback.

Required Skills:

• Must have excellent verbal and written communication skills.
• Preferably with experience working with SaaS products.
• Preferably with working experience in a start-up.
• Technical curiosity or experience, willingness to learn new things
• Quick learner, adaptable to changing business needs
• Proven ability to educate executive decision-makers, building and maintaining relationships with them.

Benefits/Perks:PyjamaHR offers an array of benefits including competitive salaries, equity options, free food and beverages, and weekly team outings!Location: Bangalore (Koramangala - 8th Block)

FullThrottle Labs