Job Description

Profile: Customer Experience Champion

Location: Prabhat Road, Pune

Work Mode: Onsite / Hybrid

Experience: 1+ yrs ( freshers can also apply )

Compensation: Up to ?7 LPA

# We are looking for people having Edtech industry Experience ( B2B ), with good communication skills. #

About Us -

We are a fast-growing Pune based software product startup transforming the education industry. We have built an all-in-one solution for educational institutions to manage all operations and make it hassle free for all its users - teachers, parents, students and the management. Join our team of changemakers in a mission to transform education and build a product that millions will use daily. If you're passionate about customer success and want to be part of something big, we want to hear from you!

Role Overview -

We're seeking a dynamic Customer Experience Champion to be the face of our brand and the voice of our users. In this pivotal role, you'll ensure our customers - from savvy students to seasoned educators - have an exceptional journey with our product.

What You'll Do -

• Provide white-glove support across multiple channels (chat, email, phone) with a focus on delighting users
• Become a product expert, guiding customers to unlock the full potential of our platform
• Collaborate with our Product and Engineering teams to shape the future of education technology
• Analyze user feedback and transform insights into actionable product improvements
• Proactively identify opportunities to enhance the customer experience

What You'll Bring -

• 0-5 years of customer-facing experience, ideally in a fast-paced tech environment
• A bachelor's degree or equivalent practical experience
• Excellent communication skills in English (additional languages are a plus!)
• Tech-savviness and the ability to quickly learn new tools
• A problem-solving mindset and the drive to go above and beyond for customers
• Adaptability and enthusiasm for working in a high-growth startup

Job Type: Full-time

Pay: ?12,240.79 - ?35,441.27 per month

Schedule:

• Day shift

Application Question(s):

• How many yrs of B2b customer service exp. u have?
• What is your self rating for eng communication out of 10?
• How many yrs of Edtech industry exp. u have?
• What is your current ctc?
• What is your expected ctc?

Work Location: In person