Job Description

Job Title: Customer Executive (Tech Support & Sales)

Location: Siliguri, West Bengal (Hakimpara)

Company: DR Associates

About Us:
DR Associates is a well-established technology solutions provider in Siliguri, West Bengal. We specialize in offering exceptional service and support for a range of hardware devices, including printers, laptops, PCs, and other electronic products. We are looking for a dedicated and knowledgeable Customer Executive to join our team, who will play a vital role in supporting customers with technical assistance, product inquiries, and service coordination.

Job Responsibilities:

• Provide customer support for a variety of hardware products including printers, laptops, PCs, and other devices.
• Assist customers in troubleshooting technical issues and offer solutions via phone, email, or in person.
• Coordinate with the service team to schedule repairs, maintenance, and product installations.
• Manage customer inquiries, complaints, and service requests, ensuring timely resolution.
• Maintain accurate records of customer interactions, product details, and service history.
• Offer product recommendations and upsell services when appropriate.
• Stay updated on new product offerings, technical developments, and company services.

Required Skills & Qualifications:

• Basic to intermediate technical knowledge of hardware devices, including printers, laptops, and PCs.
• Strong troubleshooting skills for resolving technical issues.
• Excellent verbal and written communication skills.
• Ability to build and maintain positive customer relationships.
• Ability to work independently as well as in a team environment.
• Prior experience in a customer support or tech-related role is an advantage.
• High school diploma or equivalent; additional certifications or training in technology or customer service is a plus.

Desired Experience:

• 1-2 years of experience in a customer-facing role, preferably in tech support or a related field.
• Experience with service coordination and managing customer expectations is beneficial.

Salary:
Salary will be competitive and will depend on the candidate's experience, knowledge, and interview performance. A detailed package will be discussed during the interview process.

Benefits:

• Travel expenses will be fully reimbursed.
• Opportunity to grow within a rapidly expanding company.
• Training and skill development programs.
• A friendly, collaborative work environment.

How to Apply:
If you are passionate about customer service and have a technical background in hardware devices, we would love to hear from you! Please send your updated resume and a brief cover letter to associates.dr@rediffmail.com
. In your cover letter, highlight your experience and why you believe you are a good fit for this role.

Deadline for Applications: 15/12/24

Join DR Associates and help us deliver excellent customer service and technical support to our valued clients. We look forward to welcoming a new Customer Executive to our team!

Job Type: Full-time

Pay: ?10,000.00 - ?30,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Required)

Experience:

• total work: 2 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Application Deadline: 15/12/2024