Job Description

: Customer Executive Officer

Key Responsibilities:

Customer Support & Service:

Handle customer inquiries and issues via phone, email, chat, or in person. Provide information about products/services, billing, and order status. Resolve complaints and escalate issues when necessary. Ensure customer satisfaction and maintain high service standards.

Order Processing & Management:

Assist with order placement, tracking, and updates. Ensure timely delivery of products/services as per customer requests. Manage returns, exchanges, or refunds as required.

Relationship Management:

Build and maintain positive relationships with customers. Follow up on customer concerns to ensure issues are resolved to their satisfaction. Identify opportunities for upselling or cross-selling products or services.

Data Entry & Record Keeping:

Maintain accurate records of customer interactions, transactions, feedback, and complaints. Update customer information in the CRM (Customer Relationship Management) system. Prepare and generate reports on customer issues, sales trends, etc.

Collaboration:

Work closely with other departments (e.g., sales, logistics, marketing) to ensure customer satisfaction. Communicate effectively with the technical or support team to resolve complex customer issues.

Feedback Collection:

Collect and analyze customer feedback to improve service and product offerings. Contribute to improving processes based on customer experiences.

Problem Solving:

Investigate and resolve customer complaints or issues in a timely manner. Proactively suggest solutions that will enhance customer satisfaction.

Promote Products and Services:

Educate customers on new products, services, or promotions. Offer recommendations based on customer needs and preferences.
Job Types: Full-time, Fresher

Work Location: In person

Expected Start Date: 01/03/2025