:What You'll DoAs a Customer Excellence Manager, you will play a critical role in ensuring customer satisfaction by demonstrating empathy, ownership and responsiveness in managing customer inquiries, issues, and complex situations. You will work both independently and collaboratively with key stakeholders to drive resolution, advocate for customer needs, and foster relationships across Avalara.With a focus on delivering solutions, you will take ownership of customer situations, proactively address concerns, and identify process improvements that enhance the overall customer experience. Your ability to influence, problem-solve, and communicate effectively will be essential in driving meaningful outcomes for both customers and the business.You will work from Pune office 5 days a week. You will require to work in US shift.You will be an Individual Contributor and reports to Sr. Manager, Customer Excellence.
What Your Responsibilities Will Be
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