Job Description

As a Customer Escalation Manager, candidate should have experience of handling customers and executives' calls/emails. Candidate should have excellent written and verbal English communication skills.Business Requirement:

• Good attitude and a team player
• Willingness to learn and work
• Excellent written and spoken English
• Experience in handling customers and executives' calls/emails
• Experience in SFDC, Outlook and Microsoft suite is an advantage but not a requirement as training will be provided.

Responsibilities:

• Documentation of escalation emails.
• Handling of customer escalations via emails and customer escalation calls.

Experience: Minimum 5+ years of experienceWork Location: 3 days per week @ Omnissa office, BangaloreImportant Notice: Recruitment ScamsPlease be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through:HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.xc2xa9 2025 HARMAN International. All Rights Reserved. If you are using a screen reader and are having problems using this website, please call (800) 645-7484 for assistance.

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