Job Description

About Plum Plum is a modern employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive. Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance. Plum is on a mission to insure 10mn lives by 2025. Backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund, we help companies care better for their employees by providing: - Comprehensive health benefits - A fully-digital platform experience for HR teams & admins - Superior support & claims experience. About the role Having found exceptional product/market fit, we\'re in the midst of transitioning from \'start-up\' to \'scale-up\', and looking for customer success champions who can help us deliver the best ever experience to our users. We\'re looking for outstanding Engagement Specialists who have consistently delivered high customer satisfaction, and thrive in taking full ownership of delivering delight to our customers. You should understand the importance of customer engagement and takes pride in going over and beyond to help the customers. You should put your customer first and should be passionate about helping people. You should have an ability to think on the feet to come up with creative solutions for customer issues. We don\'t pretend that it\'ll be easy - joining a company and embarking on the scale-up phase is an amazing challenge, pushing well beyond the boundaries of natural growth cycles. You\'ll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Plum growing month over month at the pace of the fastest growing SaaS companies in history. Responsibilities: Reaching out to existing customer database & collect periodic feedback from customers Enriching existing customer database with customer experience scores Intimating + nudging customer of their upcoming policy renewal timelines Profile 1-3 yrs of experience Worked in high growth startups Has tele-calling experience Skills: Good verbal + written communications Multilingual (English, Hindi, Telugu,Tamil,Kannada) Excel, prior working experience in Salesforce CRM 5 - 7 a year Office Address - Brigade Metropolis, Whitefield, Bangalore

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