Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we\'re proud to be one of FORTUNE 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. The ServiceNow Marquee Business is focused on getting our customers to value across the end-to-end customer journey from pre-sales to post-sales. Our vision is to revolutionize the enterprise software experience to drive exponential returns for our customers. As a part of the Strategic Initiatives team within Strategic Accounts, this role will be integral to customer and partner engagement for the leadership team. This is an exceptional opportunity to work closely with the President of Strategic Accounts and provide strategic guidance and thought partnerships on engagements. This role will direct help prepare for major interactions with customers, partners and internal/external stakeholders, including activities such as: strategic approach to customer & partner engagements, end to end customer and partner meeting preparation and follow up, and collaborating with account teams. Success in this position requires a proven ability in operational excellence with strong strategic thinking, project management skills, and the ability to influence all levels of the organization. Earning trust with key stakeholders and building a sense of ownership across teams is critical. We are looking for a Manager who is an autonomous worker, effective influencer, self-starter, and who will thrive in high-growth environment. If you want to learn more about our company and the impact we have, please visit our YouTube channel: https://www.youtube.com/user/servicenowinc Responsibilities: - Optimize the customer and partner engagement for the President of Strategic Accounts: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, and partner with sales to deliver follow-up messages to the customer. - Document all customer interactions in Engage. This includes prep, notes, follow-up actions, and collateral. - Manage the governance and rigor for all Executive Sponsor accounts associated with the President of Strategic Accounts. This includes setting up regular cadences, managing Teams channels, and ensuring the President is in alignment with exceptional Executive Sponsor standards. - Identify key accounts for engagements via account-level data and guidance from key stakeholders and work with account teams on engagement strategy, scoping, and timing. - Drive thorough after-action reviews on critical themes that emerge from engagements that can be leveraged by other teams within the organization. - Deepen and drive success for strategic customer/partner relationships and accounts and support key messaging in partnership with marketing and communications for relevant internal and external meetings - Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches Qualifications - Previous sales, account management, or customer success experience preferred - Experience in driving cross-functional collaboration and building consensus and trust - Exceptional verbal and written communication skills, with the ability to simplify complex ideas in a concise manner - Self-starter and a problem-solver with a bias for action - Willingness to do whatever it takes to deliver results - Strong leadership skills able to manage multiple extended or virtual teams - Experience with Microsoft Office suite (especially Excel and PowerPoint), and Smartsheet - Detailed knowledge on enterprise software and the SaaS industry For positions in the Bay Area, we offer a base pay of $104,400 - $173,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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