Customer Development Manager South
Year Maharashtra, India
Job Description
b'
To lead and manage all aspects of identified DSC strategic accounts . To lead the continued growth of the strategic accounts through new business acquisitions. To support the development of new business opportunities and to ensure that DSC is capable of growing in scale and complexity to meet our customers requirements. To deliver significant change management solutions, and ongoing change culture. Responsible for assessing, clarifying and validating customer needs on a regular basis.To ensure DSC complies with legal requirements for its operations.
- Meet/exceed target for New Business Revenue from Existing customers.
- Customer retention and deliver outstanding customer experiences.
- Customer satisfaction and improve NPS.
- Implementation of best in class customer performance management with customers and ensure value creation for customers, Service Level Performance Review through structured MMR/QBR.
- Improve market penetration.
- Grow the business within current key strategic clients, new services for existing clients and increase share of wallet.
- Ensure service levels are met in line with contractual commitments.
- Drives Net growth by winning additional and retaining existing business and diligently coordinates related processes (O2D).
- Investigate and review key customers supply chain needs and identify where DSC can best apply value.
- Builds extensive network within customers organization and demonstrates the value we have delivered
- Monitors operational performances and jumps in when customer satisfaction is at risk; upholds communication matrix and escalates decisively if required.
- Schedule, prepare and facilitate regular leadership meeting with customer (QBR,QBP,TEM)
- Minimum 8-10 years experience within Logistics/3PL and/or supply chain with a significant focus and/or experience in customer management nd new business acquisitions.
- International business exposure and cross cultural experience.
- Post graduate from recognised institution - supply chain or logistics.
- Strong Communication skills
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3036338
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationMaharashtra, India
-
EducationNot mentioned
-
ExperienceYear