Job Description

Job Role: Customer Delight Executive Company Background SUGAR Cosmetics (www.sugarcosmetics.com) is India\'s fastest-growing premium cosmetics brand with a product portfolio that has consistently received excellent reviews across its own and partner channels. With a cult-following across millennials, SUGAR targets 25 to 35-year-old women with clutter-breaking products that have rich payoff with its unapologetically bold brand identity. The 9-year old company recently secured its Series B funding from marquee investors A91 Partners, IndiaQuotient, etc. to further accelerate and build an exciting global beauty brand. We are now looking for ambitious, driven individuals to join us on this journey and create experiences of a lifetime and our team is currently looking to hire for the role of a Customer Delight Executive for our CDT Team. Please find further details of the position along with its roles & resposibilities. Role & Responsibilities Respond and Interact to customer queries over Email, Facebook, Instagram, One on one Chats and Phone calls. Coordinate back-office operations related to returns, payments and other order related issues Resolving customer grievances or special requests to designated departments for further investigation for product or service related issues Follow up to ensure that appropriate actions were taken on customers\' requests after escalation for the same has been raised Maintaining records of customer interactions, transactions, details of inquiries, grievances, and comments, as well as actions taken for prompt resolution Ensure timely issue resolution by taking required steps thereby avoiding any escalations Resolving product or service problems by clarifying the customer\'s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem at hand . Skills: Strong interpersonal skills and command over the English (written & spoken) Ability to Multi Task amongst other processes Demonstrates ownership and accountability while addressing queries, concerns or problem Experience working independently and scoping/executing high-quality deliverables are a must Working knowledge of Microsoft Office A customer focus demeanour with a high level of enthusiasm and a positive attitude is a must. Education: Graduate/Post Graduate Work experience:0.6 months - 1 year Compensation: 25000k- 28000k We run a fast-paced, dynamic business and the challenges we face and solve every day are unique. We are looking for someone who can adapt quickly, handle multiple roles and is enthusiastic about growing an exciting Cosmetics Brand across multiple platforms. This role reports to the Customer Delight Team Manager and is based out of Powai Mumbai.

Monster