Job Description

Atlys' mission is to enable every person on earth to travel freely.



At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us.




Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post.



As a Customer Delight Associate , you will be at the forefront of assisting customers with their visa-related queries and concerns. This consumer-facing role offers the opportunity to gain valuable experience in the travel and immigration industry, helping travelers navigate the complexities of visa applications while contributing to our mission.



The Job


• Deliver exceptional customer service via phone, chat, and email channels to ensure a positive experience for all customers.
• Address and resolve inquiries and complaints related to visa applications and travel services in a prompt and professional manner.
• Maintain a deep understanding of Atlys' products and services to assist customers effectively.
• Collaborate with team members to ensure a seamless customer experience.
• Document all customer interactions accurately in the CRM system, ensuring data integrity.
• Follow up with customers to confirm the resolution of their issues and ensure their satisfaction.
• Contribute to process improvements that enhance customer experience and operational efficiency.
• Stay updated on policies and product knowledge, especially regarding visa regulations and travel updates.
• Utilize tools and software for efficient customer support management.


The ideal candidate



• Experience : Minimum 6 months in a customer-facing role, preferably in travel or visa services.
• Skills : Excellent verbal and written communication in English and Hindi, strong problem-solving abilities, and effective time management.
• Customer-Centric : A high degree of ownership and a collaborative, team-oriented mindset.
• Tech-Savvy : Familiarity with CRM systems and customer support tools.
• Flexible : Willingness to work rotational 24-hour shifts and rotational week offs (5 days a week, 10-hour shifts with a 1-hour break).
• Detail-Oriented : Strong organizational skills and attention to detail, ensuring accuracy in documenting customer interactions.
• Patience & Professionalism : Ability to handle diverse customer inquiries with calm and composure.
• Convincing Skills : Strong ability to engage and support customers throughout their travel journey with Atlys.



If you're passionate about helping travelers and excited about building a more connected world, this is the role for you. Join us in simplifying global travel, one visa at a time!