Customer Complaints Handler
Job Description
Job Title :Customer Complaint Specialist - Solar Module Manufacturing
Job Overview :
The Customer Complaint Specialist will handle and resolve product-related complaints in the solar module manufacturing sector, ensuring customer satisfaction and quality compliance.
Key Responsibilities :
Customer Support : Manage complaints, communicate with customers, and provide timely resolutions for solar module defects or performance issues.
Root Cause Analysis : Collaborate with internal teams to investigate and resolve product issues.
Corrective Actions : Develop corrective and preventive action plans to prevent future complaints.
Documentation: Maintain detailed records of complaints and resolution processes.
Continuous Improvement : Suggest process improvements to reduce product defects.
Qualifications :
• Bachelor's degree in Engineering (Electrical, Mechanical, or Renewable Energy preferred).
• Solar EPC Experience person is preferable.
• 3-5 years in the solar energy sector, preferably in quality assurance or customer service.
• Strong problem-solving, communication, and analytical skills.
Job Type: Full-time
Pay: ?20,000.00 - ?40,000.00 per month
Schedule:
• Day shift
Work Location: In person
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Job Detail
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Job IdJD3478037
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGJ, IN, India
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EducationNot mentioned
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ExperienceYear