Customer Communications Executive
Job Description
1. Client Engagement:
Serve as the primary point of contact for clients, responding promptly to inquiries via phone, email, social media, and in-person.
Build positive relationships to ensure a seamless and memorable client experience.
2. Scheduling & Coordination:
Manage studio schedules, bookings, and client sessions, ensuring efficient time management.
Coordinate with photographers and clients to confirm schedules and address any changes.
3. Pre- and Post-Shoot Communication:
Guide clients on preparation tips for sessions and ensure they feel comfortable and informed.
Provide post-session updates on deliverables like albums, edited images, and prints.
4. Client Feedback & Problem-Solving:
Collect and manage feedback to improve services.
Address and resolve client concerns professionally and promptly.
5. Administrative Support:
Maintain organized records of client communications and sessions.
Collaborate with the marketing team for campaigns and promotions.
Job Types: Full-time, Permanent, Fresher
Pay: From ?10,000.00 per month
Schedule:
• Day shift
Supplemental Pay:
• Performance bonus
• Yearly bonus
Work Location: In person
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Job Detail
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Job IdJD3545773
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTN, IN, India
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EducationNot mentioned
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ExperienceYear