Customer Care/support Executive
Job Description
Manage Clients/ Customers inbound phone calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of old/new customer interactions, process customer accounts and file documents
Requirements and skills
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
Job Type: Full-time
Benefits:
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Day shift
Education:
• Bachelor's (Required)
Experience:
• Customer support: 2 years (Required)
• total work: 3 years (Preferred)
• Customer service: 2 years (Preferred)
Language:
• English (Required)
Work Location: In person
Speak with the employer
+91 7447761535
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Job Detail
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Job IdJD3527620
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMadgaon, GA, IN, India
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EducationNot mentioned
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ExperienceYear