Job Description

Customer Care SpecialistJOB DESCRIPTION:Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.Bready* to make a change?As a Customer Care Specialist, you will provide a world-class experience to our Toast Customers through answering incoming customer questions from multiple channels including phone, chat, and email. You are driven with purpose to resolve solutions and act as a Toast expert to help Toast\'s customers thrive. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments.xtraCHEF by Toast is an industry-leading accounts-payable automation integration with the Toast platform to fuel productivity and make more informed purchasing decisions. With xtraCHEF Pro,Food cost management reporting and analytics make it easy for operators to make sense of their books and shave percentage points off their prime costs.About this roll*\xef\x82\xb7 Leverage your Toast product knowledge and customer service skills to answer incoming calls, chats and/or casework from Toast Customers
\xef\x82\xb7 Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers
\xef\x82\xb7 Follow Toast procedures to escalate and coordinate the customer response in accordance with Toast values
\xef\x82\xb7 Expand your knowledge of Toast\'s hardware and software weekly through professional development time, trainings, knowledge base articles, and the experience gained from performing the rollDo you have the right ingredients*?\xef\x82\xb7 3.5 to 5 years of experience in a role responsible for customer satisfaction and championing the customer experience as well as answering incoming phone calls and ticketing systems.
\xef\x82\xb7 Strong communication (written/verbal), organisational, and influencing skills
\xef\x82\xb7 Success operating independently and navigating competing priorities in a constantly changing environment
\xef\x82\xb7 Proven track record of success navigating and troubleshooting technical tools, for instance an Apple laptop and Android based software + Toast-native hardware
\xef\x82\xb7 Strong abilities in teamwork, communication, and collaboration for effective interaction with colleagues and customers
\xef\x82\xb7 Your shift timings would be 6pm to 3am IST but could be subjected to change depending on the business needsSpecial Sauce* (Non-essential Skills/Nice to Haves)\xef\x82\xb7 Experience working in the tech industry or for a SaaS company
\xef\x82\xb7 Open to schedules that may include weekends, holidays and nightsWe are ToastersDiversity, Equity, and Inclusion is Baked into our Recipe for Success.At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.Bready* to make a change? Apply today!Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact .

Toast Inc