Job Description

Job description

?• Professionally and effectively service all members with the highest regard for top quality member service during all correspondence via phone calls inbound/outbound, emails and web inquiries.

• Responsible for completion of administrative tasks Assigned daily through EMS including but not limited to Member Tasks, Web Requests and General inquiries.

• Instill protocol for matching vacation requests to member requests through Match Process in EMS

• Respond to inbound customer inquiries with confidence and enthusiasm leading to a positive resolution.

• Follow Call Handling guidelines and expectations pertaining to Handling time, Answering time and schedule adherence.

• Conduct assigned outgoing calls from various scripts including but not limited to Welcome Calls, Credits to Expire, Gold Advantage Renewals, Ownership and inactivity, Deposit Promos and actively manage a member's account accurately and effectively.

• Maximize conversion of incoming calls into confirmed bookings by pro-actively offering the most appropriate vacation solution.

• Sell/promote additional 7Across travel-related products/services (e.g. current promotions and renewals) to generate corporate revenue.

• Utilize effective listening and customer service skills to identify member needs and/or problems and travel expectations and provide problem solving for members when required.

• Educate members on the value of their membership and the most effective use of the exchange process.

• Process member account transactions by entering accurate data into the exchange system to record current member contacts and accounts activity.

• Provide professional and compliant advice to customer inquiries.

• Work both individually and as part of the Member Services team towards achieving weekly and /or monthly targets.

• Maintain the appropriate administration relating to accommodation inquiries.

• Assist affiliated resorts with arrival information and facilitating guest inquiries.

• Take responsibility for the accuracy of members' reservations activity and responsibility for the collection of monies due and refunds.

• Respond to all forms of written member correspondence in a prompt and professional manner.

• Alternatively, you can also call at 7292005602 for any query or to know more about the role and responsibilities.

Job Type: Full-time

Pay: ?18,000.00 - ?23,000.00 per month

Jadwal:

• Morning shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: On the road