Job Description

Position: Customer Care Representative (Non-voice) International Process

Location: Indore (On-site)

Experience Required: 0 to 1 year

Qualification: Graduate or Undergraduate can apply

Gender Preference: Female candidates only

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We are seeking a highly motivated Customer Representative to join our team. The ideal candidate will possess good communication & conversation skills in Hindi & English . Should have a creative mindset, ensuring all customer inquiries and service requirements are handled efficiently and effectively.

Key Responsibilities:

1. Respond to Customer Inquiries: Provide timely and accurate responses to customer questions and concerns via phone, email, and chat.

2. Provide Product/Service Information: Offer detailed and clear information about products and services to assist customers in making informed decisions.

3. Manage Communications: Efficiently handle inbound and outbound messages and calls to ensure effective communication with customers.

4. Handle Multiple Interactions: Juggle multiple customer interactions simultaneously, ensuring each customer receives attention and assistance.

5. Maintain Customer Records: Accurately document customer interactions, transactions, and feedback in the system to maintain detailed records.

6. Collaborate with Departments: Work closely with other departments to resolve customer issues and improve service processes.

7. Stay Updated: Continuously update knowledge on products, services, and industry trends to provide the best support to customers. Provide Product/Service Information: Offer detailed and clear information about products and services to assist customers in making informed decisions.

Skills & Qualifications:

- Excellent communication skills, both verbal and written.

- Problem-solving abilities.

- Ability to work independently and as part of a team.

- Proficiency in database management and MS Office suite.

- Prior experience in customer service or related field is a plus.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?22,500.00 per month

Benefits:

• Paid time off

Schedule:

• Day shift
• Fixed shift
• Monday to Friday
• UK shift

Supplemental Pay:

• Quarterly bonus
• Yearly bonus

Application Question(s):

• Are you comfortable with on-site setting?

Education:

• Bachelor's (Required)

Language:

• English (Required)

Work Location: In person