Job Description

Company Description

House Of EM5 is a rapidly growing Perfume/Fragrance Product Brand that was founded in August 2022. Within the past year, the company has grown significantly, expanding over 50 times from its initial size. Currently, House Of EM5 is looking to hire talented individuals in various domains to further scale their operations.

Role Description

This is a full-time on-site role for a Ecommerce Customer Care Representative at House Of EM5 in Indore.



•Assist Customers: Provide top-notch support via email, phone, and live chat for e-commerce-related inquiries.

•Order Support: Help customers with order status, tracking, returns, exchanges, and product information.

•Resolve Issues: Handle customer complaints and concerns promptly, ensuring a positive experience.

•Product Knowledge: Stay updated on product offerings to accurately guide customers and make recommendations.

•Documentation: Record customer interactions and feedback in the system for follow-up and improvement.

Skills & Qualifications:

•Excellent Communication: Strong verbal and written skills.

•Customer-Oriented: Empathetic and solution-focused approach to resolving issues.

•E-Commerce Experience: Previous experience in e-commerce customer service is a plus but not required.

•Tech-Savvy: Comfortable with online platforms, order management systems, and communication tools.

•Attention to Detail: Ability to multitask and manage high-volume queries in a fast-paced environment.

On-site role- Indore (M.P.)

6 Days Working, Saturday (WFH)

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?35,000.00 per month

Benefits:

• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer support: 1 year (Preferred)

Location:

• Indore, Madhya Pradesh (Preferred)

Work Location: In person

Expected Start Date: 01/12/2024