Job Description

Responsibilities:

1. Customer Support: - Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner. - Address and resolve customer issues, complaints, and concerns to ensure high levels of customer satisfaction.

2. Issue Resolution: - Identify and escalate complex issues or cases that require specialized attention to the appropriate department or supervisor. - Follow up with customers to ensure that their concerns have been addressed and resolved.

3. Customer Interaction: - Maintain a positive and professional demeanor while interacting with customers. - Personalize interactions to build rapport and enhance the overall customer experience.

4. Documentation and Reporting: - Accurately document customer interactions, transactions, and feedback in the CRM system. - Prepare and submit regular reports on customer interactions, feedback, and issue resolution metrics.

5. Product and Service Knowledge: - Stay informed about company products, services, and updates to provide accurate and up-to-date information to customers. - Participate in training and development programs to enhance product knowledge and customer service skills.

6. Process Improvement: - Provide feedback on recurring issues or customer trends to help improve processes and service delivery. - Suggest and implement improvements to enhance the efficiency and effectiveness of the customer care function.

Requirements and skills: -

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle challenging situations with professionalism and empathy.
• Proficiency in using CRM software and other customer service tools.
• Customer-focused with a commitment to delivering exceptional service.
• Ability to work independently and as part of a team.
• Adaptable and able to handle a fast-paced work environment.

Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift
• Weekend availability

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person