Job Description

Key Responsibilities:

• Respond to customer inquiries via email in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Address customer concerns and resolve issues to ensure customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues.
• Identify trends in customer inquiries and provide feedback to improve processes.
• Assist in creating and updating email templates and FAQs.
• Stay updated on product knowledge and company policies.

Qualifications:

• High school diploma or equivalent; degree preferred.
• Proven experience in customer service or a related field.
• Excellent written communication skills with a focus on clarity and professionalism.
• Strong problem-solving abilities and attention to detail.
• Proficient in using email systems and customer service software.
• Ability to work independently and manage multiple tasks effectively.
• Experience in [industry-specific knowledge] is a plus.

If you are good in communications skills kindly share your +919530066667

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9530066667