Responsibilities & Key DeliverablesCreate eco systems to deliver customer satisfaction through right and adequate channel partners and touch points. Network expansion through primary and secondary network touch points. Work on strategies to ensure channel partners profitability and viability. Mentoring and coaching zonal team's capability enhance and prepare them for next roles. Accountable for achieving business and customer centricity targets. Provide inputs on service strategies. Ensure adequate spare parts available in time. Accountable for T and T Fleet customers, Corporate and Government customers satisfaction through special focus. Managing the Zone by undertaking relationship building between dealer's and Zonal team. Ensuring that the new initiatives are implemented efficiently as well as making sure of their success. Working with subordinates to prepare them to take the organization into the future. Networking and stakeholder management- Synergise with network partners - MMFSL,SBI, MIBL, MFCWL etc. Build and sustain relationship with influencers in govt depts and key account customersPreferred IndustriesAutomotive IndustryEducation QualificationMasters of Engineering; Bachelor of Engineering; Masters of Engineering in Mechanical; Masters of Engineering in Mechatronics; Masters of Engineering in Automobile; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Mechatronics; Bachelor of Engineering in AutomobileGeneral ExperienceCore Automotive Customer care.Experience of 15-20 yearsCritical ExperienceExperience of managing a region for Customer care processes for at least 12-15 yearsSystem Generated Core SkillsCustomer AnalysisCustomer SatisfactionNetwork ExpansionStrategic PlanningDeveloping Channel PartnersMentoringCoachingCustomer ExperienceCustomer CentricityService ManagementNetwork ManagementRelationship ManagementService Initiatives & CampaignsNetworkingStakeholder ManagementKey Account ManagementCustomer SupportEscalations ManagementProduct KnowledgeService StrategyService PlanningWarranty ManagementConsultative SellingSystem Generated Secondary Skills
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