Job Description

Key Responsibilities:

• Customer Service Oversight:
• Manage and supervise the daily operations of the customer care team to ensure high standards of customer service and satisfaction.
• Ensure that customer inquiries, complaints, and concerns are addressed promptly, professionally, and efficiently.
• Develop and implement customer care strategies and policies that align with company goals and customer expectations.
• Sales Support:
• Collaborate closely with the sales team to ensure smooth coordination between sales and customer care functions.
• Provide pre- and post-sales support, including information on vehicle specifications, financing options, and promotional offers.
• Assist customers in navigating the purchase process, from initial inquiry to vehicle delivery.
• Customer Feedback and Relationship Management:
• Maintain strong relationships with both existing and potential customers, ensuring they are satisfied throughout the sales journey.
• Collect, analyze, and act upon customer feedback to improve service quality and customer satisfaction.
• Resolve complex customer issues, involving senior management when necessary, to ensure positive outcomes.
• Team Leadership and Development:
• Lead, train, and motivate the customer care team to meet service standards, sales objectives, and performance targets.
• Conduct regular performance reviews, provide coaching, and identify areas for improvement.
• Foster a customer-centric culture within the team and encourage continuous improvement.
• Problem Resolution and Escalation:
• Handle escalated customer complaints and issues, ensuring resolution in a timely and satisfactory manner.
• Work with other departments (e.g., sales, service, finance) to ensure a seamless customer experience across the entire sales and after-sales process.
• Customer Retention and Loyalty Programs:
• Implement and oversee customer loyalty programs, ensuring that existing customers are encouraged to return for future purchases or services.
• Promote long-term relationships with customers by offering personalized service and maintaining regular contact through follow-ups and check-ins.
• Performance Reporting:
• Track and report on key customer service metrics, including response time, issue resolution rates, and customer satisfaction levels.
• Provide regular updates to senior management on the status of customer service efforts and overall customer care performance.
• Analyze sales and service data to identify trends and areas for improvement.
• Cross-Functional Collaboration:
• Work closely with marketing, sales, and after-sales teams to ensure alignment of customer care strategies and objectives.
• Provide insights and recommendations to the sales team based on customer interactions to help improve the overall sales process.
• ducation: Bachelor's degree in Business Administration, Sales, Marketing, or related field.
• Experience: Minimum of 3-5 years of experience in customer service, sales, or customer care management within the automobile industry.

•

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Experience:

• total work: 2 years (Preferred)

Work Location: On the road