Job Description

Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we\xc3\xa2\xc2\x80\xc2\x99re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you\'ll play a vital role in our customers\' financial lives. Here, your voice is heard, and you\xc3\xa2\xc2\x80\xc2\x99ll have the support and opportunities to thrive.See your commuteWe are seeking an experienced and dynamic individual to join our team as an Assistant Vice President. The ideal candidate will bring a strong background in team leadership from contact center, quality control and service management, Frauds, Risk and Control, particularly within KYC domain.Experience working in high - growth environments.Purpose of the roleTo provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.\xc3\x82Accountabilities

• Collaboration across multiple digital channels to personalise each interaction with a customer.
• Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
• Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
• Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
• Support teams within the business operations function as needed, including risk management, compliance and collections.
• Comply with all regulatory requirements and internal policies related to customer care.
• To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Assistant Vice President Expectations

• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. \'Complex\' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship \xc3\xa2\xc2\x80\xc2\x93 our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset \xc3\xa2\xc2\x80\xc2\x93 to Empower, Challenge and Drive \xc3\xa2\xc2\x80\xc2\x93 the operating manual for how we behave.Share jobReasonable adjustmentsWe\xc3\xa2\xc2\x80\xc2\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xc3\xa2\xc2\x80\xc2\x99 and clients\xc3\xa2\xc2\x80\xc2\x99 needs. Whether you have family commitments or you\xc3\xa2\xc2\x80\xc2\x99re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.Our purposeWe\xc3\xa2\xc2\x80\xc2\x99re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we\xc3\xa2\xc2\x80\xc2\x99ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.To find out more about Barclays\' strategy please clickEqual opportunitiesBarclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.Right to work statementBarclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.This is Barclays PuneBarclays Pune is the largest campus outside of Barclays global headquarters in London. Our aim is to build game-changing technology that supports businesses and functions across the globe, offering the highest quality service to our clients and customers.An innovative hubIts a state-of-the-art technology hub, and home to 9,000 colleagues across Operations, Technology and Functions.Working better togetherPune Campus provides opportunities for our colleagues to innovate, collaborate, and deliver great outcomes for customers and clients.A place where you can belongOur welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.An amazing place to workPune is a million-square-foot environment-friendly, ultra-modern workplace with excellent facilities for work, socialising and leisure.Your browser does not support the video tag.This is Barclays PuneBarclays Pune is the largest campus outside of Barclays global headquarters in London. Our aim is to build game-changing technology that supports businesses and functions across the globe, offering the highest quality service to our clients and customers.An innovative hubIts a state-of-the-art technology hub, and home to 9,000 colleagues across Operations, Technology and Functions.Working better togetherPune Campus provides opportunities for our colleagues to innovate, collaborate, and deliver great outcomes for customers and clients.A place where you can belongOur welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.An amazing place to workPune is a million-square-foot environment-friendly, ultra-modern workplace with excellent facilities for work, socialising and leisure.Your browser does not support the video tag.Be you. Be valued. Belong.We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success. Our colleague networks offer connection, support, and growth, while our "This is Me" series shares the unique stories of our colleagues. Committed to diversity, equity, and inclusion, Barclays values you for who you are and ensures you truly belong.You can learn more about our commitment to our colleague on our DE&I page.What you\'ll get in returnCompetitive holiday allowanceLife assurancePrivate medical carePension contributionApplication ProcessYour applicationWe\xc3\xa2\xc2\x80\xc2\x99ll ask for information about you, your CV and cover letter. 1Your assessmentCovering your behaviours and ability at work. 2Your interviewExploring your past experiences and skills. 3Next stepWe\xc3\xa2\xc2\x80\xc2\x99ll request additional information so that you can complete our screening process 4Working flexiblyWere committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professionaC8l needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers and clients needs.Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If youd like to request a flexible working arrangement, please discuss this with your hiring manager.Hybrid working: Our approach to hybrid working ensures theres the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, anchor, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.Barclays is built on an international scale.Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, well encourage you to embrace mobility, exploring every part of our operations as you build your career.

Barclays