Job Description

IMPORTANT Note to Candidates:

Answering the interview call is essential. If you can't commit, please don't apply.

You will receive a brief interview call within 3-5 days, so please stay alert.

If selected, you must attend a WALK-IN interview in Mohan Estate

Apply only if you're nearby and can attend.

Proficient or Excellent English & Confidence Required

Position: Customer Support Executive (Non-Voice Process)

Location: Gurgaon

Salary: Upto INR 35,000 CTC + Incentives up to INR 15,000Shift

Experience: Minimum 6 months experience required

Typing Speed:Minimum 30 words per minute (WPM)

Job Responsibilities:

Chat Process:

Respond to customer queries via chat professionally and promptly.

Maintain high accuracy and efficiency in chat support.

Follow company guidelines for customer engagement.

Email Support:

Handle customer queries via email with clarity and professionalism.

Ensure timely responses and resolution of customer concerns.

Escalation Desk:

Address escalated customer issues and ensure proper resolution.

Coordinate with different teams to resolve high-priority concerns.

Social Media Support:

Manage and respond to customer queries on social media platforms.

Maintain brand reputation by addressing complaints and feedback effectively.

Age: 32 MAX

Salary: INR 35,000 CTC + INR 31,400 Incentives + INR 15,000 Incentive

Training Duration: 20 days

Manage and oversee customer service operations for improved efficiency.

Requirements:

Excellent English communication skills.

Prior experience in chat/email/social media support.

Ability to type a minimum of 30 words per minute (WPM).

Strong problem-solving and multitasking abilities.

Selection Process:

HR Round

Operations Round

AMCAT (Minimum 60% required)

Job Type: Full-time

Pay: ?23,000.00 - ?32,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Ability to commute/relocate:

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

Live chat: 1 year (Required)
Language:

English (Required)
Location:

Gurugram, Haryana (Required)
Work Location: In person

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