• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
Customer Care Executive Requirements:
• A bachelor's degree in administration or a related field.
• A minimum of 1 years experience.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Female candidates are required
• Good verbal communication in English and Hindi
TIME - MON TO SAT 10-7PM
LOCATION - SWASTIK UNIVERSAL, PIPLOD,SURAT
WHATSAPP UR RESUME ON 9798028602 AND MENTION CCE-SURAT
Job Type: Full-time
Pay: ?8,810.48 - ?25,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Work Location: In person
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