• Creating detailed customer care protocol to be followed by all customer care staff
• Analyzing customer data and communication to adjust customer care strategy
• Training customer care staff on customer service protocol
• Building relationships with customer care team members to maximize team productivity
• Monitoring customer and staff interactions using client relationship management software
Job Type: Full-time
Pay: ?13,000.00 - ?18,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
Education:
• Diploma (Preferred)
Experience:
• telecalling: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Work Location: In person
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