Job Description

Customer Support Executive (Blended Process - Chat 80% and Call 20%)

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IMPORTANT Note to Candidates:

• Answering the interview call is essential. If you can't commit, please don't apply.
• You will receive a brief interview call within 3-5 days, so please stay alert .
• If selected, you must attend a WALK-IN interview in Noida Sector 62.
• Apply only if you're nearby and can attend.
• Proficient or Excellent English & Confidence Required
• Work Mode: Work From Office
• The budget is non-negotiable. Apply only if it aligns with your expectations.

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MAXIMUM BUDGET (Non-Negotiable): ?25,000 CTC to ?30,000 CTC

Salary:

• Freshers: ?25,000 CTC (In-hand: ?19,000)
• Experienced Candidates: ?30,000 CTC (In-hand: ?26,000)

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Position Type: Full-Time

Roles and Responsibilities:

• Manage customer inquiries and issues through both chat (80%) and voice support (20%).
• Provide outstanding customer service to ensure customer satisfaction and effectively resolve concerns.
• Maintain a professional and courteous communication style in both English and Hindi.
• Accurately record customer interactions and escalate complex issues when necessary.
• Adapt to various customer interactions and handle them efficiently in a fast-paced environment.

Requirements:

• Skills: Strong communication skills in English and Hindi, clear speaking voice, and ability to pass Versant-4 or an equivalent assessment.
• Qualification: Graduation in any discipline.
• Experience: Open to freshers and experienced candidates.
• Versant Score: A score of 5 on the Versant test is required.

Additional Information:

• Work Location: Noida Sector - 62
• Shift Timings: Rotational shifts
• Training: 7-day training program

Job Type: Full-time

Pay: ?14,000.00 - ?18,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Work Location: In person