Job Description

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound customer calls, emails, and chats in a professional and courteous manner.
• Issue Resolution: Provide solutions to customer problems, ensuring quick resolution of complaints and inquiries.
• Product Knowledge: Stay updated on company products, services, and policies to assist customers accurately.
• Order Management: Assist customers with placing orders, processing returns, exchanges, and managing delivery issues.
• Customer Satisfaction: Ensure high levels of customer satisfaction by addressing concerns and delivering top-notch service.
• Documentation: Accurately log customer interactions, inquiries, and complaints in the CRM system.
• Feedback Collection: Gather and report customer feedback to help improve products and services.
• Collaboration: Work closely with other departments (sales, logistics, technical support) to resolve issues promptly.
• Follow-ups: Ensure timely follow-up on unresolved issues and escalate complex cases to senior management when necessary.

Job Types: Full-time, Fresher

Pay: ?22,803.71 - ?32,336.81 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person

Speak with the employer
+91 7357693424