Customer Care Executive
Job Description
Key Responsibilities :
• Customer Support :
• Manage inbound and outbound customer interactions via calls, emails, and chats.
• Provide accurate and timely information regarding products, services, and policies.
• Handle customer queries, complaints, and feedback professionally.
• Problem Resolution :
• Resolve customer concerns efficiently, escalating complex issues to the appropriate departments when necessary.
• Follow up to ensure complete resolution and customer satisfaction.
• Data Management :
• Maintain detailed records of customer interactions in the CRM system.
• Ensure all customer information is up-to-date and handled with confidentiality.
• Service Excellence :
• Strive to meet or exceed customer expectations in every interaction.
• Offer personalized solutions and build rapport with customers.
• Collaboration :
• Work closely with other team members and departments to improve the customer experience.
• Participate in regular team meetings and training sessions.
Job Types: Full-time, Permanent, Fresher
Pay: ?11,000.00 - ?13,000.00 per month
Schedule:
• Day shift
• Morning shift
• Rotational shift
Ability to commute/relocate:
• Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Education:
• Higher Secondary(12th Pass) (Required)
Language:
• English (Required)
Work Location: In person
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3575056
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Contract
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationWB, IN, India
-
EducationNot mentioned
-
ExperienceYear