Job Description

Job description

Gender- Male/Female

Qualification- 10th/12th/UG

Shift Timing- Rotational 24•7 ( Any 9 Hrs. including 1 hr. break)

Eligibility-Fresher/Experience

Language- Hindi, English

Work From Office Only

Customer Support Roles and Responsibilities

Here are some of the top customer support roles and responsibilities.

• Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes.
• Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.
• Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer's experience.
• Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
• Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
• Provide customers with a positive and personalised experience, promoting customer loyalty and retention.
• Manage the customer representative department, train the juniors on understanding the behaviour of clients and keep a good tone.
• Monitor the performance of the team.
• Develop guidelines for customer support aligning with the company's objectives.

Job Types: Full-time, Fresher

Pay: ?10,000.00 - ?11,500.00 per month

Schedule:

• Day shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer
+91 8318110780