Customer Care Executive
Job Description
Role & responsibilities
• Deliver best in class customer service experience by phone in an Inbound Campaign. Customer service or Retention or Renewal experience is preferred.
• Understand customers demand and needs to find most suitable product/solution
• Successfully achieve positive outcomes
• Deliver against KPIs
• Ability to overcome customer objections
• Maintain a good product knowledge across all our brands
• IT literate, able to take inbound calls whilst navigating multiple software systems
Preferred candidate profile
• Excellent oral & written communication
• Accuracy and attention to detail
• Influencing and persuading skills
• Ability to work to deadlines and under pressure
• Self-motivated and driven to provide excellent customer experience
• Team working, building relationships across the organization
Job Type: Full-time
Pay: ?15,000.00 - ?25,000.00 per month
Benefits:
• Flexible schedule
• Provident Fund
Schedule:
• Night shift
• Rotational shift
• UK shift
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• Customer service: 1 year (Preferred)
Language:
• English (Preferred)
Work Location: In person
Speak with the employer
+91 9582984831
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Job Detail
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Job IdJD3375039
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWB, IN, India
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EducationNot mentioned
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ExperienceYear