Job Description

We are seeking a dedicated and customer-oriented individual to join our customer care team. The Customer Care Executive will be responsible for providing exceptional support to our customers through various channels, including phone, email, and chat. The ideal candidate possesses excellent communication skills, problem-solving abilities, and a strong desire to help others.

Responsibilities

• Handle incoming customer inquiries and complaints efficiently and professionally.
• Provide accurate and timely information to customers regarding products, services, and company policies.
• Resolve customer issues and complaints through effective problem-solving and troubleshooting.
• Build strong customer relationships through empathy and understanding.
• Utilize customer relationship management (CRM) software to manage customer interactions and track issues.
• Meet performance metrics, such as call handling time, customer satisfaction, and first-call resolution.
• Stay updated on product knowledge and company policies.
• Participate in training and development programs to enhance customer service skills.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in computer systems and customer relationship management software.
• Strong attention to detail and accuracy.

Desired Skills

• Knowledge of industry-specific software or applications.
• Excellent verbal communication abilities.

Job Types: Full-time, Permanent

Pay: ?8,131.44 - ?24,564.13 per month

Jadwal:

• Fixed shift
• Monday to Friday
• Night shift
• US shift

Tunjangan:

• Commuter assistance
• Food provided
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Upah Tambahan:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person

Speak with the employer
+91 6295738336
Expected Start Date: 05/08/2024