Job Description

: Customer Care Executive - US Inbound International Voice Process

Industry- BPO

Location: Gurgaon

Key Highlights:

• Shift Timings: Rotational shifts (including night shifts)
• Week Offs: Rotational
• Transportation: Cab facility provided
• Age Limit: Up to 35 years

Role Overview

We are hiring for a US-based Inbound International Voice Process. This is a customer care role where candidates will handle inbound queries from US-based customers, ensuring high-quality service delivery and resolving issues promptly.

Responsibilities

• Handle inbound customer calls related to services and products.
• Resolve customer queries efficiently while maintaining high levels of customer satisfaction.
• Adhere to compliance and regulatory requirements for handling sensitive information.
• Document customer interactions and update internal systems accurately.
• Maintain professionalism and empathy during customer interactions.
• Work collaboratively with team members to meet process and performance targets.

Skills & Qualifications

• Education:
• Graduates (Freshers) are eligible to apply.
• Undergraduates with a minimum of 6 months of documented work experience in any field may apply.
• Undergraduate freshers are not eligible.
• Communication:
• Excellent verbal communication skills in English.
• Ability to handle conversations with international customers professionally and confidently.
• Experience:
• Freshers with the above-mentioned criteria are welcome.
• Candidates with 1+ years of experience in an international voice process are preferred and can earn up to ?35,000/month.
• Familiarity with customer service tools and systems is preferred.

Compensation & Benefits

• Salary Package:
• Freshers: ?20,000 - 27,000 CTC per month
• Experienced candidates (1+ years in international voice process): ?30,000 - 35,000 CTC per month
• Work Days: 5 days a week
• Professional growth opportunities in a dynamic, customer-focused environment.

How to Apply:

If you are passionate about delivering exceptional customer service and meet the above criteria, connect with us to kickstart your career!

Contact:

Team HR -

+91 9560 932363

Job Type: Full-time

Pay: ?24,000.00 - ?35,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 9560932363