Job Description

: Customer Care Executive

Location: Noida

Company: Prune.co.in

Role Summary:

We are seeking a dynamic and empathetic Customer Care Executive to join our team. The ideal candidate will be adept at resolving customer queries and issues, ensuring a seamless customer experience. Candidates with prior experience in telecom customer care processes will have an advantage.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats to address queries and concerns promptly.
• Resolve customer complaints effectively, ensuring first-call resolution wherever possible.
• Provide detailed product and service information to customers.
• Escalate unresolved issues to the appropriate internal departments and ensure timely follow-up.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with the team to improve service delivery and enhance the customer experience.
• Work in shifts, including weekends and holidays, to meet business requirements.

Qualifications and Skills:

• Educational Qualification: Graduate in any discipline.
• Experience:
• 1-3 years of experience in customer care, preferably in the telecom industry.
• Experience in resolving customer complaints and maintaining service quality standards.

3.Skills Required:

• Strong communication skills (both verbal and written).
• Problem-solving ability and a customer-centric attitude.
• Familiarity with CRM tools and ticketing systems is a plus.
• Ability to multitask and manage stress in a fast-paced environment.

Other Requirements:

• Willingness to work in rotational shifts, including night shifts.
• Strong work ethic and commitment to providing exceptional customer service.

What We Offer:

• Competitive salary and benefits.
• Opportunities for professional growth and learning.
• A collaborative and supportive work environment.

Join us to make a difference in delivering seamless customer experiences!

Industry

• Telecommunications

Employment Type

Full-time

Edit job description

Job Type: Full-time

Pay: ?9,812.13 - ?25,000.00 per month

Schedule:

• Day shift
• Monday to Friday

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer relationship management: 2 years (Preferred)
• total work: 2 years (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person