Customer Care Executive
Job Description
Role:
1) Handling Inbound & outbound calls of customers and engage in conversations to gather feedback.
2) Record and document customer feedback accurately and comprehensively.
3) Maintain a detailed record of customer interactions and feedback in Excel or other designated systems.
4) Analyze customer feedback to identify areas of improvement and report findings to the relevant teams.
5) Escalate any significant issues or concerns to the factory and store departments for prompt resolution.
6) Follow up with customers to ensure their concerns have been addressed and to provide necessary updates.
7) Maintain a professional and courteous demeanor while communicating with customers.
Job Type: Full-time
Pay: ?15,000.00 - ?40,000.00 per month
Schedule:
• Day shift
Education:
• Bachelor's (Preferred)
Experience:
• B2C sales: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Work Location: In person
Speak with the employer
+91 8860544766
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3398179
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Contract
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationUP, IN, India
-
EducationNot mentioned
-
ExperienceYear