Shift Timings: Morning, Afternoon & Night shift (according to convenience)
Experience: 0-4 years (fresher with strong communication in English can apply)
Skills: Strong Communication Skills
NOTE: Every candidate will be given free training for initial 15 days.
Desired Candidate Profile:
Educational Qualifications: A high school diploma, undergraduate degree, Graduates or equivalent (fresher with excellent communication skills are welcome to apply).
Must have good communication Skills
Experience: While experience in customer service is preferred,
Availability: Ability to work in flexible hours
Key Skills & Qualifications:
Strong verbal and written communication skills in English (and possibly other languages, depending on the region).
Ability to listen attentively to customer concerns, providing appropriate responses.
Capable of thinking quickly to resolve issues while keeping customers calm and satisfied.
Comfort with using chat platforms, CRM software, and other customer support tools.
Ability to accurately document customer interactions and ensure issues is resolved without leaving any gaps.
Ability to handle multiple chats or calls at the same time without compromising the quality of service.
An empathetic approach to understanding customer concerns, ensuring they feel heard and valued. Able to manage time effectively to handle a high volume of customer queries while maintaining quality standards.
Job Responsibilities:
Delivery scheduling, Inventory management support, exposure into online ticketing system, responding customer inquiries via phone calls or chat platforms in a professional and friendly manner. Addressing queries regarding Product tracking, notifications, Product delivery updates, services, billing/refund issues, or other relevant concerns.
Effectively resolve customer issues, ensuring that all problems are addressed in a timely and efficient manner.
Maintain a good understanding of the logistics services, and policies to provide accurate information and troubleshoot problems efficiently.
Collect feedback from customers regarding their experience and share it with the relevant teams to help improve processes and services.
Accurately document all customer interactions, including the details of the issue, the resolution provided, and any further actions required. This ensures consistency and transparency in customer service.
Collaborate with team members and supervisors to share insights, improve service quality, and meet team performance goals.